Frequently Asked Questions
Expert advice on shipping, returns, and technical product care.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the Arc'teryx return policy?
Items purchased on our website can be returned in new, unworn condition with original tags within 30 days of purchase for a full refund.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. The Arc'teryx Limited Warranty covers defects in materials and workmanship for the practical lifetime of the product.
How should I wash my GORE-TEX jacket?
Machine wash in warm water using a technical detergent. Close all zippers and tumble dry on a medium heat setting for 40 minutes to reactivate the DWR coating.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Does Arc'teryx ship internationally?
We currently ship to select countries worldwide. Please use the country selector on our website to see if shipping is available to your specific location.